Privacy Policy
We respect your privacy. This policy explains what personal information we collect when you use this website, call us or book an inspection, why we collect it, who helps us handle it, how long we keep it and how you can reach us about it.
What information do we collect?
When you send us a request through the form on this website, we collect the details you type in: your name, your postal code or address, your email address, your phone number, a description of the issue, whether you are the owner or authorized by the owner, and how you would like us to reply. If you choose to upload photos of the issue, we receive those photos too.
We also record a few details about how your request reached us, such as the page you sent it from, the first page you visited and, when present, the referring website or campaign tag. This helps us understand which pages are useful to people looking for testing.
When you book an inspection, our team will typically ask for your name, address and contact details so the inspector can reach you if needed.
What will your personal information be used for?
We use your information only for our own business purposes:
- to reply to your request, answer your questions and schedule an inspection;
- to deliver our testing services and send you your results and report;
- to improve our website and customer service;
- to operate AI-assisted call answering and email responses, so we can reply to you and book appointments faster.
We do not sell, rent or trade your personal information.
Photos you send us
Photos uploaded through the website form are stored privately. Before storage, we remove the location and camera details (EXIF data) that phones attach to pictures. Our team receives a private link to each photo, and every uploaded photo is deleted automatically after 30 days.
During an inspection, our team may photograph or record parts of the property to document the work. We take care not to reveal the identity, address or other sensitive personal information of property owners or occupants in anything we publish.
Cookies and analytics
This website uses Google Analytics to understand how visitors use the site in aggregate, for example which pages are read and whether a request was sent. Google Analytics uses cookies for this. We do not use advertising or retargeting cookies on this website.
Our website is protected by Cloudflare, which may set cookies needed for security and to tell people apart from automated traffic. When you use the form, Cloudflare Turnstile checks that the request comes from a person; it does not show you ads or track you across other websites.
You can block or delete cookies in your browser settings. The website will still work, although we will see less about how it is used.
Log files
Like most websites, our hosting provider automatically records standard technical information about each visit, such as the IP address, browser type, the page requested and the time of the request. We use this information to keep the site secure and working, and to understand overall usage. It is not used to identify you.
Call recordings
Calls to 1-866-528-2897 are answered by our customer support team during business hours (Monday to Friday, 8:00 AM to 5:00 PM) and by an AI voice assistant outside those hours. For quality assurance and training, calls may be recorded and stored for up to 90 days before deletion. Recordings and transcripts may be processed by the service provider that operates our phone system.
Use of artificial intelligence (AI)
We use AI-powered tools to help us respond to you quickly. When you call outside business hours, an AI voice assistant may answer, help book your appointment, and record and transcribe the call so we can handle your request accurately. When you send a form or email us, an AI assistant may help read your message and prepare a reply or book an appointment based on our service information.
A member of our team oversees these tools, and you can reach a person at any time by asking on a call or by replying to any email. We do not use AI to make final decisions about your service without a person involved. If you would prefer not to interact with our AI tools, tell us and we will help you directly.
Who helps us handle your information
We rely on trusted service providers to run the website and our communications, including our hosting and security provider (Cloudflare), our email delivery provider (Resend), our analytics provider (Google) and the providers that operate our phone, email and customer systems. They may only use your information to provide their service to us.
Some of these providers may store or process information outside Quebec or Canada, including in the United States. We take reasonable steps to protect your information wherever it is handled.
How long we keep your information
- Requests sent through the website form are kept for up to 24 months, then deleted automatically.
- Photos uploaded through the form are deleted automatically after 30 days.
- Call recordings are kept for up to 90 days.
- Inspector notes, photographs, reports, laboratory results, estimates and invoices are kept on a secure file server for 18 to 24 months before deletion, unless you ask otherwise. Requests for documents older than 24 months may not be possible to fulfil.
How we protect your information
The website is served over an encrypted connection, the form is protected against automated abuse, uploaded photos are stored privately and access to the information you send us is limited to the people who need it to serve you.
Your rights
You can ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop using it, and you can withdraw your consent at any time, subject to legal or contractual limits. To make a request, contact our Privacy Officer using the details below. We will respond within 30 days.
If you are not satisfied with our answer, you may contact the Office of the Privacy Commissioner of Canada or, if you live in Quebec, the Commission d’accès à l’information du Québec.
Links to other websites
This website links to other websites. We do not monitor or control their content or privacy practices and are not responsible for them. Please read their privacy policies before sharing personal information with them.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Contact our Privacy Officer
For any question or request about your personal information, contact our Privacy Officer at airqualitytestingcanada@gmail.com or call us toll-free at 1-866-528-2897.
By using this website, you consent to this Privacy Policy.